Shipping policy
Last Updated: June 2026
Thank you for choosing Aureline™.
We are committed to delivering your order as quickly and smoothly as possible. Below you'll find information about our processing times, shipping estimates, tracking, and delivery policies.
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Order Processing
All orders are processed within 1–2 business days after purchase.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Orders are not processed or shipped on weekends or public holidays.
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Estimated Delivery Times
Delivery times vary by destination.
United States: 8–12 business days
United Kingdom: 5–10 business days
Canada: 9–12 business days
Australia: 6–12 business days
New Zealand: 6–10 business days
Europe: 6–10 business days
Rest of the world: 6-12 business days
Please note that these are estimated delivery times and may occasionally vary due to customs clearance, carrier delays, weather conditions, holidays, or periods of unusually high demand.
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Order Tracking
Every Aureline™ order includes tracking.
Once your order ships, you will receive a tracking email allowing you to monitor your package throughout its journey.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
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Shipping Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.
These may include:
- Carrier disruptions
- Customs inspections
- Severe weather conditions
- Public holidays
- High seasonal demand
We appreciate your patience and understanding should unexpected delays occur.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has been processed.
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Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team as soon as possible.
We will work with the shipping carrier to investigate the issue and help determine the most appropriate resolution.
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Customs, Duties & Taxes
Depending on your country, import duties, taxes, or customs fees may apply.
These charges are determined by local customs authorities and are the responsibility of the customer where applicable.
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Need Assistance?
If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team.
We are always happy to help and will do our best to ensure a smooth experience from checkout to delivery.
Thank you for shopping with Aureline™.