Refund policy
Last Updated: June 2026
At Aureline™, customer satisfaction is our priority.
We stand behind our products and want you to feel confident when placing an order. That's why every purchase is backed by our 60-Day Money-Back Guarantee.
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60-Day Money-Back Guarantee
If you're not satisfied with your purchase, you may request a refund within 60 days of receiving your order.
To start a refund request, please contact our support team and include your order number and the email address used for your purchase.
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Eligible Refund Requests
We may offer refunds in the following situations:
- The product arrived damaged.
- The product arrived defective.
- The wrong item was received.
- The order was not delivered.
- You are not satisfied with your purchase within our 60-day guarantee period.
Each request is reviewed individually to ensure a fair resolution for both our customers and our business.
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Return Requirements
In most cases, customers do not need to return the product before a refund request can be reviewed.
However, Aureline™ reserves the right to request additional information, including photographs of the product, packaging, or shipping label when necessary.
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Non-Refundable Situations
Refunds may not be available in the following circumstances:
- Requests submitted after the 60-day guarantee period.
- Orders where incorrect shipping information was provided by the customer.
- Orders marked as delivered by the shipping carrier but reported lost due to circumstances outside our control.
- Misuse, abuse, or unauthorized resale of products.
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Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and packaging
We will work quickly to resolve the issue.
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Refund Processing
Once approved, refunds will be issued to the original payment method used for the purchase.
Please allow 2–4 business days for your financial institution to process and post the refund to your account.
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Order Cancellations
Orders are processed quickly to ensure fast delivery.
If you need to cancel or modify an order, please contact us as soon as possible.
While we will do our best to assist, we cannot guarantee changes or cancellations once an order has entered processing.
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Contact Us
For refund requests or questions regarding your order, please contact:
Email: support@aurelineskin.store
We aim to respond within 24–48 business hours.
Thank you for choosing Aureline™.